Multi-Site Leasing & Resident Coordinator - Chicago

Position Brief – Multi-Site Community Coordinator

As a Community Coordinator at Optima, you will have the opportunity to grow your real estate knowledge, create and implement innovative ideas, be involved in marketing, resident retention, property bookkeeping and provide extraordinary customer service. You will guide future residents through the touring, application and move-in process, closing leases and maximizing revenue for the community. Additionally, you will be enhancing the resident experience to encourage residents to stay longer and refer their friends and family. This person must be meticulous in attention to detail and possess a professional and collaborative demeanor as a representative of Optima.

About Optima

Optima is a design-driven real estate development firm rooted in the modernist tradition with offices in Illinois and Arizona. For more than 40 years, we have been developing, designing, building and managing striking urban and suburban luxury residential communities. From the beginning, we aimed to reinvent housing by integrating the functions involved in new construction within one company. We control and execute every aspect of the process in-house – development, architecture, construction, sales and management – for a dynamic system that offers greater focus and fluidity. We are committed to delivering extraordinary living through design, innovation, sustainability and management.

What You'll Do

• Assist daily in person at one of our locations from downtown Chicago to the Northshore.
• Drive performance by achieving sales goals through effective communication and diligent follow-up.
• Maintain accurate and thorough knowledge of all the aspects of the community, specifically in all areas of leasing and pricing information, availability, amenities, surrounding areas and lifestyle.
• Respond to phone, e-mail and in-person inquiries to identify needs of prospects and residents.
• Take ownership of your community by continuously walking, monitoring and correcting issues that are identified and ensuring apartments a perfect for showings and move-ins.
• Identify client interests and needs to find the perfect apartment home - conduct customized tours and options to review.
• Process leases and all required documentation from move-in to move-out to ensure all records are complete and accurate.
• Receive and post all payments in Yardi Voyager to insure accurate financial records are maintained at all times.
• Contribute to cleanliness and curb appeal of the community on an ongoing basis by physically inspecting the community and reporting any service needs to Maintenance.  Inspect move-outs and vacancies, when requested.
• Maintain open communication with the Property Manager and Maintenance Supervisor.
• Participate in marketing efforts and resident functions, and brainstorm additional ideas for driving traffic to the property.
• Review and update all digital marketing and social channels.
• Conduct outreach marketing.
• Work a flexible schedule to include weekends, evenings and holidays. Saturday/Sunday hours may be required. 
• Deliver concierge-level service to residents that creates an unmatched experience and promotes strong resident retention.

What You'll Need

• High-energy and hardworking with an ambitious spirit
• Warm and friendly with strong customer service skills
• Superior verbal and written communication skills
• Strong teamwork and listening skills
• Goal-oriented with a fixer mentality
• Organized and detailed
• Strong ability to close a sale
• Previous sales or customer service experience is required
• Minimum of a high school diploma

What Will Set You Apart

• A competitive spirit balanced with superior judgment and discretion
• Willingness to do the right thing even when it is hard
• Warm, friendly and service-oriented philosophy
• High degree of flexibility and tolerance for change
• Superior written and verbal communications skills
• Organized and detail-oriented
• Effective at setting priorities/managing competing demands
• Aptitude to work both independently and as a team member
• A reliable, responsive, and positive work ethic

Benefits and Perks

• At Optima, we believe that competitive benefits and perks are meaningful and part of what makes us great.
• Come as you are! At Optima we celebrate diversity and are committed to creating an inclusive environment for all our team members. Optima evaluates qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other legally-protected characteristics.

Optima does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Optima team members or the Optima people experience team. No placement fees will be paid to any 3rd party unless such a request has been made by the Optima people experience team.